Support

In the app: Bookings → the visit → Cancel. There is no separate "move" button - cancel and book the new time, or ask the place to move it for you. If you booked from a business link without installing the app, contact the business directly: the visit is theirs, and so are the cancellation rules.

Whatever you buy from a business - a visit, an order, a deposit, a gift card - the business is the seller, not SYLAR, and it sets its own refund terms. Ask them first. If they do not answer, write to support@sylar.app with the date and the name of the place and we will help you reach them. The full rules are on the refunds page.

No. A business page link books you once a code confirms your phone. The app adds the rest: the history of your visits, chat with the place, a reminder before the visit and your saved places.

A new booking waits as Pending until the business confirms it - many places do that once a day, when they open. You can write to them from the booking in the app. If a full working day passes with no answer, write to support@sylar.app: we can see whether the booking reached them at all.

Once, within 24 hours of posting it: open your review on the business page and edit it. After that it stays as written. We remove reviews only when they break the content rules (false claims, hate speech, off-topic), and never because a business asked us to - see the Terms.

On iPhone: Settings → tap your name → Subscriptions → SYLAR → Cancel Subscription.
On Android and on the web: the subscription is billed on our website, so cancel it from your account page there, or email support@sylar.app.
Your access continues until the end of the current billing period; no partial refunds are issued.

Open the SYLAR app, go to Profile → Subscription, and wait a moment while the app re-verifies the receipt. If it still shows inactive after a minute, tap "Restore purchases" (iOS) or sign out and back in (Android). Still stuck? Send us the transaction date and the Apple receipt identifier - support@sylar.app.

Publishing your business profile (making it discoverable inside the SYLAR app) requires an active SYLAR Pro subscription. Once you subscribe, the Publish button activates. If a SYLAR partner shared a code with you, redeem it in the app - the free month starts immediately and the Publish button activates with it. If you're subscribed but still see a block, the profile may be under moderation review - this takes up to 24 hours for new businesses.

Check three things: (1) your business is published (not a draft), (2) you've set a location on the business profile, (3) the client has enabled location on their device and is within the 50 km default search radius. If all three are OK and it still doesn't show up, send us your business ID - support@sylar.app.

Clients can leave a review after a completed booking. Reviews are published immediately, but may be removed if they violate our content guidelines (false statements, hate speech, or off-topic). Businesses can respond publicly. Bulk-buying or incentivising reviews is prohibited - see our Terms of Service.

Share your promo code with business owners. When they subscribe, you earn a share of their payments - up to 25% - for as long as they stay. Levels, payout dates, limits and taxes are explained on the Partner page. Joining is free; you need two-factor login and somewhere to be paid.

Open the app → Profile → Settings → Delete account. You'll be asked to confirm. All your data is removed within 30 days (see the Privacy Policy for retention details). Billing records required by tax law are kept for up to 7 years in anonymised form. If you can't reach the screen, email privacy@sylar.app from your account's email address.

On the login screen, tap Forgot password. We'll email a reset link to the address on your account. Links expire after 30 minutes.

Not yet - accounts created via Google or Apple Sign-In can't set a separate password. If this is important for you, let us know at support@sylar.app.

Yes. SYLAR is available in 23 languages, with full right-to-left support for Arabic. Change the language anytime in Profile → Settings → Language.

Just email support@sylar.app - we read every message.