Support
We're a small team. You'll get a human reply, not a ticket number. Most questions are answered within 24 hours on weekdays.
Contact us
Company details
SYLAR is operated by the following registered business:
Legal name
Individual Entrepreneur Kseniia Davletshina
Legal form
Individual Entrepreneur, registered in Georgia
Identification number
322961256
Registered
5 August 2026, National Agency of Public Registry, Ministry of Justice of Georgia
Legal address
Georgia, Ambrolauri Municipality, village Didi Chorjo, 5th Street, N 28
Frequently asked questions
How do I cancel my subscription?
On iOS: Settings → tap your name → Subscriptions → SYLAR → Cancel Subscription.
On Android: Google Play Store → profile picture → Payments & subscriptions → Subscriptions → SYLAR → Cancel subscription.
Your access continues until the end of the current billing period; no partial refunds are issued.
I was charged but my subscription isn't active in the app.
Open the SYLAR app, go to
Profile → Subscription, and wait a moment while the app re-verifies the receipt. If it still shows inactive after a minute, tap "Restore purchases" (iOS) or sign out and back in (Android). Still stuck? Send us the transaction date and the Apple/Google receipt identifier -
support@sylar.app.
How do I delete my account?
Open the app →
Profile → Settings → Delete account. You'll be asked to confirm. All your data is removed within 30 days (see the
Privacy Policy for retention details). Billing records required by tax law are kept for up to 7 years in anonymised form. If you can't reach the screen, email
privacy@sylar.app from your account's email address.
I forgot my password.
On the login screen, tap Forgot password. We'll email a reset link to the address on your account. Links expire after 30 minutes.
I signed in with Google / Apple - can I change to email login?
Not yet - accounts created via Google or Apple Sign-In can't set a separate password. If this is important for you, let us know at
support@sylar.app.
Why can't I publish my business profile?
Publishing your business profile (making it discoverable inside the SYLAR app) requires an active SYLAR Pro subscription. Once you subscribe, the Publish button activates. If a SYLAR partner shared a 30-day promo code with you, redeem it in the app before checkout and the first 30 days won't be charged. If you're subscribed but still see a block, the profile may be under moderation review - this takes up to 24 hours for new businesses.
A client said they can't find my business in the discovery screen.
Check three things: (1) your business is
published (not a draft), (2) you've set a
location on the business profile, (3) the client has enabled location on their device and is within the 50 km default search radius. If all three are OK and it still doesn't show up, send us your business ID -
support@sylar.app.
How do you handle reviews?
Clients can leave a review after a completed booking. Reviews are published immediately, but may be removed if they violate our content guidelines (false statements, hate speech, or off-topic). Businesses can respond publicly. Bulk-buying or incentivising reviews is prohibited - see our
Terms of Service.
Can I use SYLAR in my language?
Yes. SYLAR is available in 23 languages, with full right-to-left support for Arabic. Change the language anytime in Profile → Settings → Language.
How does the partner program work - can I earn with SYLAR?
Share your promo code with business owners. When they subscribe, you earn up to 15% of their payments - for as long as they stay. Levels, payouts and taxes are explained on the
Partner page. The program is for self-employed residents of Russia; status is confirmed automatically with the tax service by your ИНН, no documents to upload.
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