Support
We're a small team. You'll get a human reply, not a ticket number. Most questions are answered within 24 hours on weekdays.
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Frequently asked questions
How do I cancel my subscription?
On iOS: Settings → tap your name → Subscriptions → SYLAR → Cancel Subscription.
On Android: Google Play Store → profile picture → Payments & subscriptions → Subscriptions → SYLAR → Cancel subscription.
Your access continues until the end of the current billing period; no partial refunds are issued.
I was charged but my subscription isn't active in the app.
Open the SYLAR app, go to
Profile → Subscription, and wait a moment while the app re-verifies the receipt. If it still shows inactive after a minute, tap "Restore purchases" (iOS) or sign out and back in (Android). Still stuck? Send us the transaction date and the Apple/Google receipt identifier —
[email protected].
How do I delete my account?
Open the app →
Profile → Settings → Delete account. You'll be asked to confirm. All your data is removed within 30 days (see the
Privacy Policy for retention details). Billing records required by tax law are kept for up to 7 years in anonymised form. If you can't reach the screen, email
[email protected] from your account's email address.
I forgot my password.
On the login screen, tap Forgot password. We'll email a reset link to the address on your account. Links expire after 30 minutes.
I signed in with Google / Apple — can I change to email login?
Not yet — accounts created via Google or Apple Sign-In can't set a separate password. If this is important for you, let us know at
[email protected].
Why can't I publish my business profile?
Publishing your business profile (making it discoverable inside the SYLAR app) requires an active SYLAR Pro subscription. Once you subscribe (7-day free trial included), the Publish button activates. If you're subscribed but still see a block, the profile may be under moderation review — this takes up to 24 hours for new businesses.
A client said they can't find my business in the discovery screen.
Check three things: (1) your business is
published (not a draft), (2) you've set a
location on the business profile, (3) the client has enabled location on their device and is within the 50 km default search radius. If all three are OK and it still doesn't show up, send us your business ID —
[email protected].
How do you handle reviews?
Clients can leave a review after a completed booking. Reviews are published immediately, but may be removed if they violate our content guidelines (false statements, hate speech, or off-topic). Businesses can respond publicly. Bulk-buying or incentivising reviews is prohibited — see our
Terms of Service.
Can I use SYLAR in my language?
Yes. SYLAR is available in 16 languages: English, Russian, Serbian, Spanish, Thai, Chinese (Simplified), Arabic (with RTL layout), Hindi, German, French, Portuguese, Indonesian, Japanese, Korean, Turkish, and Italian. Change the language in Profile → Settings → Language.
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